🐾 Terms of Service

Committed to Bringing Your Furry Family Home Safely

Last Updated: November 2025

Our Promise to You and Your Pet

At Driyu, we understand that your pet is family. Our mission is simple: to help bring lost pets home safely to the people who love them. These terms exist to ensure we can provide you with the best possible service to protect your furry family member.

1. Acceptance of Terms

By creating an account with Driyu, you are joining a community dedicated to pet safety. You agree to these Terms of Service ("Terms") and acknowledge that we are working together toward one goal: keeping your pet safe. If you do not agree to these terms, please do not use our service.

2. What We Do for You and Your Pet

Driyu provides pet identification tags with QR codes that connect finders to your pet's profile. When someone finds your lost pet, they can scan the tag and instantly see:

  • Your contact information (to reunite you quickly)
  • Your pet's photo and important details
  • Medical needs and special care instructions

Service Modifications: We are constantly improving. We reserve the right to modify, suspend, or discontinue any part of the Service at any time. While the standard tag profile is currently free, we may introduce optional premium features in the future. We will always notify you of any price changes.

3. Your Responsibilities as a Pet Parent

To help us bring your pet home safely, you agree to:

  • Keep Your Information Current: Update your phone number and address immediately if they change
  • Add Accurate Pet Details: Include current photos and medical needs that could save your pet's life
  • Attach the Tag Securely: Ensure the Driyu tag is properly attached to your pet's collar
  • Report Lost Pets: Mark your pet as "lost" in your account to activate emergency protocols
  • Be Honest: Never misrepresent your pet's health, vaccination status, or behavior

4. Protecting Your Account

Your account contains vital information about your pet's safety. You are responsible for:

  • Keeping your password secure
  • Not sharing your login credentials
  • Notifying us immediately of any unauthorized access

5. Shipping, Delivery & Replacements

We provide the Driyu pet identification tag for FREE. You pay only for shipping and handling ($10 flat rate via USPS with tracking).

  • Delivery: Tags typically ship within 2–5 business days
  • One-Time Replacement: If your tag does not arrive within 14 days of shipping, or arrives damaged, please contact us. We will provide a one-time replacement tag at no additional cost to ensure your pet gets protected

6. Activating Your Pet's Tag

Once you receive your tag:

  • Scan the QR code or visit driyu.com
  • Link the tag to your pet's profile in your account
  • Attach it securely to your pet's collar

Note: The tag will not work until you activate it in your account.

7. Your Privacy

We take your privacy seriously. Your contact information is shared with finders ONLY when they scan your pet's tag. We do not display your home address to finders for your safety. See our Privacy Policy for complete details.

8. Community Standards

Driyu is a community of people who love animals. We ask that you:

  • Be kind and respectful when someone finds your pet
  • Respond promptly when contacted about your lost pet
  • Never use the service for illegal purposes or pet theft

9. Prohibited Uses

To keep everyone's pets safe, you may NOT:

  • Register someone else's pet without permission
  • Use the service to facilitate pet theft or scams
  • Attempt to hack, damage, or disrupt our service

10. Disclaimers & Limitations

Our Hope, Not Our Promise

While we do everything possible to help reunite lost pets, we cannot guarantee your pet will be found or returned.

Physical Product Disclaimer

Like all pet tags, Driyu tags are subject to normal wear and tear. It is your responsibility to check the tag regularly to ensure it is legible and securely attached to the collar. We recommend using a backup identification method (like a microchip) in case the tag becomes detached.

Limitation of Liability

To the maximum extent permitted by law, Driyu is not liable for damages resulting from lost/stolen pets, service interruptions, or actions of third-party finders. Your maximum remedy is limited to the amount you paid for shipping ($10).

11. Account Termination

We reserve the right to suspend accounts that violate these Terms.

⚠️ Deleting Your Account: You may close your account at any time. However, please note:

If you delete your account, your pet's data is removed and the QR tag will STOP WORKING. If you simply wish to stop receiving emails, please unsubscribe rather than deleting your account, so your pet remains protected.

12. Governing Law (Texas)

These Terms are governed by the laws of the State of Texas. Any disputes related to these Terms or the Service shall be heard exclusively in the state or federal courts located in Texas.

13. Dispute Resolution & Class Action Waiver

Please Read Carefully:

You agree that any dispute with Driyu will be resolved through binding individual arbitration, rather than in court. You waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration. We prefer to resolve issues directly—please contact support first so we can fix the problem.

14. Updates to These Terms

We may update these Terms to reflect changes in our service or the law. We will notify you of significant changes via email. Continued use of Driyu after changes means you accept the updated terms.

15. Questions? We're Here to Help

If you have questions about these terms or need help keeping your pet safe, contact us:

Email: support@driyu.com

Website: driyu.com

🏡 Our Commitment to You

Every pet deserves to come home. Every day, we work toward that mission. Thank you for trusting us to help protect your furry family member. Together, we're bringing lost pets home.